AT FIR MEADOW LLC we strive TO PROVIDE YOU, THE CUSTOMER WITH THE excellent CUSTOMER SERVICE OF BYGONE DAYS AS WELL AS PROVIDE THE HIGHEST QUALITY OF PRODUCTS AND SERVICES IN THE ALTERNATIVE HEALTH WORLD. SHOULD YOU HAVE QUESTIONS REGUARDING WHICH PRODUCTS ON OUR WEBSITE THAT WE MIGHT USE IN A SIMILAR SITUATION I AM HAPPY TO GUIDE YOU AS WELL AS HOW TO DOSE (DOSAGES ARE ON THE LABELS) DURING REGULAR MONDAY THROUGH FRIDAY (EXCLUDING HOLIDAYS) BUSINESS HOURS. JUST SEND AN EMAIL ON OUR CONTACT FORM (CLICK HERE) AFTER YOU HAVE ORDERED OR WHILE YOU ARE IN THE PROCESS OF ORDERING OUR PRODUCTS. DOSING IS ALSO ON ALL OF OUR LABELS FOR YOUR CONVENIENCE. FIR MEADOW LLC PRODUCTS ARE CROSS SPECIES FORMULATED (LIVESTOCK, PETS, REPTILES, POULTRY/BIRDS, ETC) TO AVOID MISTAKENLY GIVING A PRODUCT TO A SPECIES THAT CAN'T HAVE A PARTICULAR HERB IN THE PRODUCT. YOU MIGHT ALSO CHECK OUT OUR BLOG ON THIS SITE FOR ARTICLES OF INTEREST (CLICK HERE). CONSIDER PURCHASING A SIGNED COPY OF KATHERINE'S BOOK ON THIS SITE. IT WILL BE LIKE HAVING HER WITH YOU IN THE BARN OR KENNEL 24/7 AS WELL AS TEACH YOU HOW TO THINK LIKE A CAUSE ORIENTED MASTER HERBALIST (CLICK HERE). CONSULTATIONS ARE ALSO AVAILABLE IF YOU WOULD LIKE HER TO BUILD A SPECIFIC PROGRAM FOR A FAMILY MEMBER- HUMAN OR CREATURE GOING OVER DIET, PRODUCTS, HERBS YOU HAVE AVAILABLE, ETC. WE ALSO HAVE CONSULTATIONS AVAILABLE FOR ANIMAL HUSBANDRY (CARE & FEEDING), FARM & GARDEN MANAGEMENT, CONFORMATION (HOW AN ANIMAL IS BUILT) AND FOR MENTORING IN CREATURE MANAGEMENT. SEE OUR SERVICES SECTION (CLICK HERE). KATHERINE ALSO PRACTICES IRIDOLOGY (HUMAN, EQUINE, PET AND LIVESTOCK) WHICH ASSESSES THE WELLNESS LEVELS OF THE SUBJECT SHOWING US AREAS OF STRENGTH AND WEAKNESS WITHIN AN INDIVIDUALS BODY BY CAREFULLY STUDYING THE IRIDES (IRIS) OF THE CREATURE (ALSO READ ABOUT FACE READING, WHICH IS NOT NEARLY AS DETAILED BUT WILL STILL GIVE A GENERAL OVERALL ASSESSMENT OF HOW BODY SYSTEMS ARE DOING). THOSE ARE AVAILABLE HERE (CLICK HERE).
Guarantee of Product Quality & Quantity
Any order error must be reported to us within three calendar days of receipt as listed by delivery tracking date. Fir Meadow LLC will gladly work with you to correct any discrepancies as long as photos of the products and pacakaging are received for our records along with timely (three calendar day) notification has occurred.
We aim to provide you with the very same high quality products that we use ourselves for our creatures and family. We rely on them heavily for wellness support and enabling bodies to reach out towards their genetic potential in a world that's less than well.
If for some reason you are not satisfied with a product please contact us to explain the situation. We can work with you to resolve the issue. Click here to contact us being very careful to submit your email address correctly spelled so that our email will actually reach you.
There is a 10% cancellation fee based on the product total. The remaining product balance will be available to you as a store credit. We do not issue refunds on cancelled orders. Please note that if your order has already shipped we are unable to cancel it. In that case return it UNOPENED within ten business days so that we may receive it back in new condition and can restock it. Once it is received back in new condition we can issue you a store credit. We do not refund for shipping costs to return unwanted product. Please contact us before shipping product back so that we may be able to watch for it.
Each product we pack to ship to you is carefully inspected as we pack. If for some reason your product or products are damaged or defective or there are order errors upon receipt please contact us. You need to contact us within THREE calendar days of delivery (as noted on tracking) on our contact form (click here). We require photographs of the entire order as well as the packaging for our file to proceed. Please do not ship product back to us without contacting us first. Please let us know what is wrong with the product or products along with a photo if possible. Please do not open or otherwise use any of the other products if they were damaged in shipping. The US Postal Service will require that you take the entire package to them with packing and container to file an insurance claim. Each packaged is insured for $50. If you would like insurance for a greater amount please order that with your order. You will file your claim by logging on here (click here). The person that files the claim is the one they will refund (so you don't want me filing for you!). If you need help please contact me.
If your order is lost (less that one per year is lost, but it's no fun if it's your order!) you will make a claim on the same site. First search the site tracking with the tracking number that our website sends you when your order is processed. If you need assistance to do that please do contact us.
Out of Stock Product Policy
It is our policy to refund you for any product that we are out of stock on. You may add it onto your next order. If we expect to be back in stock within the next 5 days we will contact you to see if you would like us to hold your order. If we can't get a timely response we will ship it without the out of stock product and refund the product that we are out of stock on.
Simply put we do NOT share any of your information with anyone. Please do supply a phone number when you order. It is rare we need to call someone but if there is an address glitch or a question regarding your order we would like a timely way to contact you to enable us to still process your order that day so that you may have it on its way to you! If you forgot to order something and want to add it to your order you will need to order again as soon as possible. If we haven't shipped your order yet and if we can fit it in that order, then we will refund the additional shipping through your invoice.
Per FDA guidelines, the products and information on this website are not intended to diagnose, cure, prevent or treat any disease.
Services and Conditions of Use
The FDA has not evaluated or approved any information on this website. This website provides historical and traditional herb use, herb stories (historical use) and personal experiences (historical use). The contents of this site are provided for educational purposes only. Only licensed medical practioners are allowed to diagnose, prevent, cure or treat diseases. No information on this website is presented as medical advice nor is it intended to replace it. The products & information presented on our website come without guarantees. We disclaim all liability in connection with the use of this site, these products or herbs or alternative services or from educational consultations. The reader/user of this site and/or our products makes their own decisions whether to act upon our use any of our educational information or products. The reader/user of this site and/or products is responsible for exercising due diligence to investigate and understand the effects of any actions or decisions made related to information or products contained on this site or via an educational consultation.
Limitation of Liability and Warranty
A. This website and the services included on the website are provided on an “As Is” and “As Available” basis without any warranties of any kind. Fir Meadow LLC and Katherine A. Drovdahl, to the fullest extent permitted by law, disclaims all warranties, express and implied, including but not limited to warranties of merchantability, fitness for any particular purpose, and non-infringement. Fir Meadow LLC and Katherine A. Drovdahl, does not warrant that this website and its server or any linked sites are free of computer viruses or other harmful components. Fir Meadow LLC and Katherine A. Drovdahl and its respective employees, agents, third party content providers and licensors, family and heirs do not warrant that the website will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from use of the website, or as to the accuracy, completeness, or reliability of any information, service or merchandise provided through the website. If your use of the website or any material results in the need for servicing or replacing equipment, software or data, Fir Meadow LLC and Katherine A. Drovdahl is not responsible for those costs. You expressly agree that use of the website is at your sole risk.
B. In no event will Fir Meadow LLC and Katherine A. Drovdahl, or any person or entity involved in creating, producing or distributing the website or the content included therein, be liable in contract, in tort (including for its own negligence) or under any other legal theory (including strict liability) for any damages, including, without limitation, direct, indirect, incidental, special, punitive, consequential or similar damages, including, without limitation, lost profits or revenues, loss of use or similar economic loss, arising out of the use of or inability to use the website. You hereby acknowledge that the provisions of this section shall apply to all use of and content on the website. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, in which event the above limitation or exclusion may not be applicable. However, in no event shall Fir Meadow LLC and Katherine A. Drovdahl total liability to you for all damages, losses and causes of action whether in contract, tort (including its own negligence) or under any other legal theory (including strict liability) exceed the amount paid by you, if any, for accessing and/or using this website.
C. The above disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, inaccuracy, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of this website, whether for breach of contract, tortious behavior (including strict liability), negligence, or under any other cause of action. You specifically acknowledge that Fir Meadow LLC and Katherine A. Drovdahl is not liable for the defamatory, offensive, damaging or illegal conduct of other users or third parties and that the risk of injury from the foregoing rests entirely with you.